{
    "name": "Контроль отказов Покупатели",
    "description": "Процесс Routena, массово импортированный из Sensei.",
    "source": {
        "system": "sensei",
        "process_id": "20961",
        "entry_node_id": "481353",
        "sensei_process_id": "20961",
        "sensei_version_id": "396624",
        "sensei_version_kind": "deployed",
        "is_copy": false
    },
    "start": "sensei_1433568",
    "nodes": {
        "sensei_1433568": {
            "type": "if",
            "config": {
                "conditions": [
                    [
                        {
                            "operator": "in",
                            "left": {
                                "source": "lead_property",
                                "property": "status_id"
                            },
                            "right": {
                                "source": "literal",
                                "value": [
                                    142,
                                    143,
                                    59648410,
                                    59648418,
                                    59648422,
                                    59695506,
                                    59695510,
                                    59695514,
                                    59695538,
                                    59695542,
                                    59805858,
                                    60076758,
                                    66805866,
                                    66805870
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                            }
                        }
                    ]
                ]
            },
            "on_true": "sensei_481325",
            "on_false": "sensei_481344"
        },
        "sensei_481344": {
            "type": "end",
            "config": {
                "result_code": "sensei_result_04a0c5b4ba16",
                "result_name": "Отказ подтвержден РОПом"
            }
        },
        "sensei_481325": {
            "type": "task",
            "config": {
                "text": "Клиент отказался по причине {{lead.field_name:Причина отказа покупателя}}\nВернуть на доработку?",
                "task_type_id": 3219714,
                "results": [
                    {
                        "code": "result_0",
                        "name": "Вернуть на доработку",
                        "sort_order": 10,
                        "next": "sensei_481326"
                    },
                    {
                        "code": "result_1",
                        "name": "Вернуть на дозвон ОРП",
                        "sort_order": 20,
                        "next": "sensei_932449"
                    },
                    {
                        "code": "result_2",
                        "name": "Вернуть на заполнение карточки сделки",
                        "sort_order": 30,
                        "next": "sensei_481340"
                    },
                    {
                        "code": "result_3",
                        "name": "Перевести в Вызревание",
                        "sort_order": 40,
                        "next": "sensei_1459825"
                    },
                    {
                        "code": "result_4",
                        "name": "Подтвердить отказ",
                        "sort_order": 50,
                        "next": "sensei_481343"
                    },
                    {
                        "code": "result_5",
                        "name": "Не лид",
                        "sort_order": 60,
                        "next": "sensei_1389489"
                    },
                    {
                        "code": "result_6",
                        "name": "Передать на вторичку",
                        "sort_order": 70,
                        "next": "sensei_1436610"
                    }
                ],
                "deadline_minutes": 1,
                "responsible_user_name": "Глеб Подшибякин"
            }
        },
        "sensei_1436610": {
            "type": "responsible",
            "config": {
                "assign_lead": true,
                "assign_main_contact": true,
                "assign_non_main_contacts": true,
                "assign_tasks": true,
                "responsible_user_name": "Артур Багдасарян"
            },
            "next": "sensei_1436611"
        },
        "sensei_1436611": {
            "type": "status",
            "config": {
                "pipeline_name": "Покупатели вторичный рынок",
                "status_name": "Получен лид"
            },
            "next": "sensei_1436612"
        },
        "sensei_1436612": {
            "type": "end",
            "config": {
                "result_code": "sensei_result_bb326e285e63",
                "result_name": "вторичка"
            }
        },
        "sensei_1389489": {
            "type": "form",
            "config": {
                "title": "",
                "fields": [
                    {
                        "key": "field_1389489_0",
                        "label": "Не лид",
                        "field_type": "4",
                        "source_option_id": "lead.1123911",
                        "required": false,
                        "type": "select",
                        "storage": "lead_field",
                        "field_name": "Не лид",
                        "entity_type": "2",
                        "field_id": 1123911
                    }
                ],
                "presentation": "standard"
            },
            "next": "sensei_1397492"
        },
        "sensei_1397492": {
            "type": "status",
            "config": {
                "pipeline_name": "Не лид",
                "status_name": "Первичный контакт"
            },
            "next": "sensei_1389490"
        },
        "sensei_1389490": {
            "type": "end",
            "config": {
                "result_code": "sensei_result_d2a0368a5434",
                "result_name": "Не лид"
            }
        },
        "sensei_481343": {
            "type": "tag",
            "config": {
                "action": "add",
                "tags": [
                    "Отказ подтвержден"
                ]
            },
            "next": "sensei_859119"
        },
        "sensei_859119": {
            "type": "status",
            "config": {
                "pipeline_name": "Покупатели первичный рынок",
                "status_name": "Закрыто и не реализовано"
            },
            "next": "sensei_481344"
        },
        "sensei_1459825": {
            "type": "field",
            "config": {
                "fields": [
                    {
                        "field_name": "Когда вернуться?",
                        "value": {
                            "source": "now",
                            "add_seconds": 2592000
                        },
                        "field_id": 1415945
                    }
                ],
                "local_parameters": [],
                "status_update": null
            },
            "next": "sensei_1459812"
        },
        "sensei_1459812": {
            "type": "process",
            "config": {
                "process_key": "nurture",
                "process_name": "Вызревание",
                "wait_for_result": false
            },
            "next": "sensei_481352"
        },
        "sensei_481352": {
            "type": "end",
            "config": {
                "result_code": "sensei_result_bcc23f0a9a5e",
                "result_name": "Покупатель переведен в Вызревание"
            }
        },
        "sensei_481340": {
            "type": "task",
            "config": {
                "text": "Заполнить поля и примечания в карточке сделки",
                "task_type_id": 3040374,
                "responsible": {
                    "source": "lead_property",
                    "property": "responsible_user_id"
                },
                "results": [
                    {
                        "code": "result_0",
                        "name": "Поля заполнены",
                        "sort_order": 10,
                        "next": "sensei_481341"
                    },
                    {
                        "code": "result_1",
                        "name": "Заполнить не удалось",
                        "sort_order": 20,
                        "next": "sensei_481345"
                    }
                ],
                "deadline_minutes": 1
            }
        },
        "sensei_481345": {
            "type": "field",
            "config": {
                "fields": [
                    {
                        "field_name": "Форма не заполнена",
                        "value": "1",
                        "field_id": 1126303
                    }
                ],
                "local_parameters": [
                    {
                        "key": "local_param_16021",
                        "name": "Примечание",
                        "value": "{{empty}}",
                        "date_only": false
                    }
                ],
                "status_update": null
            },
            "next": "sensei_481346"
        },
        "sensei_481346": {
            "type": "form",
            "config": {
                "title": "Какие трудности с заполнением?",
                "fields": [
                    {
                        "key": "field_481346_0",
                        "label": "Примечание",
                        "field_type": "1",
                        "source_option_id": "local_params_16021",
                        "required": false,
                        "type": "text",
                        "storage": "context",
                        "context_key": "local_param_16021",
                        "entity_type": "702"
                    }
                ],
                "presentation": "standard"
            },
            "next": "sensei_481347"
        },
        "sensei_481347": {
            "type": "field",
            "config": {
                "fields": [
                    {
                        "field_name": "Форма не заполнена",
                        "value": "0",
                        "field_id": 1126303
                    }
                ],
                "local_parameters": [],
                "status_update": null
            },
            "next": "sensei_481348"
        },
        "sensei_481348": {
            "type": "note",
            "config": {
                "text": "Трудности по заполнению:\n{{context.local_param_16021}}"
            },
            "next": "sensei_481325"
        },
        "sensei_481341": {
            "type": "task",
            "config": {
                "text": "Менеджер заполнил поля после отказа. Вернуть на дожим?",
                "task_type_id": 3219714,
                "results": [
                    {
                        "code": "result_0",
                        "name": "Вернуть на дожим",
                        "sort_order": 10,
                        "next": "sensei_481326"
                    },
                    {
                        "code": "result_1",
                        "name": "Вернуть на заполнение карточки сделки",
                        "sort_order": 20,
                        "next": "sensei_481342"
                    },
                    {
                        "code": "result_2",
                        "name": "Подтвердить отказ",
                        "sort_order": 30,
                        "next": "sensei_481343"
                    }
                ],
                "deadline_minutes": 1,
                "responsible_user_name": "Глеб Подшибякин"
            }
        },
        "sensei_481342": {
            "type": "note",
            "config": {
                "text": "Не все поля заполнены, доделать"
            },
            "next": "sensei_481340"
        },
        "sensei_481326": {
            "type": "field",
            "config": {
                "fields": [
                    {
                        "field_name": "Форма не заполнена",
                        "value": "1",
                        "field_id": 1126303
                    }
                ],
                "local_parameters": [
                    {
                        "key": "local_param_16021",
                        "name": "Примечание",
                        "value": "{{empty}}",
                        "date_only": false
                    },
                    {
                        "key": "local_param_16024",
                        "name": "Счетчик дозвона",
                        "value": "{{empty}}",
                        "date_only": false
                    }
                ],
                "status_update": null
            },
            "next": "sensei_481327"
        },
        "sensei_481327": {
            "type": "form",
            "config": {
                "title": "Рекомендация для менеджера?",
                "fields": [
                    {
                        "key": "field_481327_0",
                        "label": "Примечание",
                        "field_type": "1",
                        "source_option_id": "local_params_16021",
                        "required": false,
                        "type": "text",
                        "storage": "context",
                        "context_key": "local_param_16021",
                        "entity_type": "702"
                    }
                ],
                "presentation": "standard"
            },
            "next": "sensei_481328"
        },
        "sensei_481328": {
            "type": "note",
            "config": {
                "text": "Рекомендация РОПа по дожиму клиента:\r\n{{context.local_param_16021}}"
            },
            "next": "sensei_481329"
        },
        "sensei_481329": {
            "type": "field",
            "config": {
                "fields": [
                    {
                        "field_name": "Форма не заполнена",
                        "value": "0",
                        "field_id": 1126303
                    }
                ],
                "local_parameters": [
                    {
                        "key": "local_param_16022",
                        "name": "Дата и время задачи",
                        "value": {
                            "source": "now",
                            "add_seconds": 900
                        },
                        "date_only": false
                    }
                ],
                "status_update": {
                    "source": "lead_field",
                    "field_name": "Этап отказа"
                }
            },
            "next": "sensei_481330"
        },
        "sensei_481330": {
            "type": "task",
            "config": {
                "text": "Сделка вернулась на доработку\nКомментарий РОПа: {{context.local_param_16021}}",
                "task_type_id": 1,
                "responsible": {
                    "source": "lead_property",
                    "property": "responsible_user_id"
                },
                "results": [
                    {
                        "code": "result_0",
                        "name": "Вернул в работу",
                        "sort_order": 10,
                        "next": "sensei_481331"
                    },
                    {
                        "code": "result_1",
                        "name": "Попросили перезвонить",
                        "sort_order": 20,
                        "next": "sensei_481332"
                    },
                    {
                        "code": "result_2",
                        "name": "Не дозвонились",
                        "sort_order": 30,
                        "next": "sensei_481334"
                    },
                    {
                        "code": "result_3",
                        "name": "Отказ",
                        "sort_order": 40,
                        "next": "sensei_481338"
                    }
                ],
                "complete_till": {
                    "source": "context",
                    "key": "local_param_16022"
                },
                "complete_till_date_only": false
            }
        },
        "sensei_481338": {
            "type": "form",
            "config": {
                "title": "Почему отказ?",
                "fields": [
                    {
                        "key": "field_481338_0",
                        "label": "Комментарий менеджера",
                        "field_type": "9",
                        "source_option_id": "local_params_16023",
                        "required": false,
                        "type": "textarea",
                        "storage": "context",
                        "context_key": "local_param_16023",
                        "entity_type": "702"
                    }
                ],
                "presentation": "standard"
            },
            "next": "sensei_481339"
        },
        "sensei_481339": {
            "type": "note",
            "config": {
                "text": "{{context.local_param_16023}}"
            },
            "next": "sensei_481325"
        },
        "sensei_481334": {
            "type": "field",
            "config": {
                "fields": [],
                "local_parameters": [
                    {
                        "key": "local_param_16024",
                        "name": "Счетчик дозвона",
                        "value": {
                            "source": "arithmetic_expression",
                            "expression": "{{context.local_param_16024}}+1"
                        },
                        "date_only": false
                    }
                ],
                "status_update": null
            },
            "next": "sensei_481335"
        },
        "sensei_481335": {
            "type": "if",
            "config": {
                "conditions": [
                    [
                        {
                            "operator": "between",
                            "left": {
                                "source": "context",
                                "key": "local_param_16024"
                            },
                            "right": {
                                "source": "literal",
                                "value": {
                                    "min": 0,
                                    "max": 3
                                }
                            }
                        }
                    ]
                ]
            },
            "on_true": "sensei_481336",
            "on_false": "sensei_481337"
        },
        "sensei_481337": {
            "type": "note",
            "config": {
                "text": "Не удалось реанимировать клиента в течение 3-х дней"
            },
            "next": "sensei_481325"
        },
        "sensei_481336": {
            "type": "field",
            "config": {
                "fields": [],
                "local_parameters": [
                    {
                        "key": "local_param_16022",
                        "name": "Дата и время задачи",
                        "value": {
                            "source": "now",
                            "add_seconds": 86400
                        },
                        "date_only": false
                    }
                ],
                "status_update": null
            },
            "next": "sensei_481330"
        },
        "sensei_481332": {
            "type": "field",
            "config": {
                "fields": [],
                "local_parameters": [
                    {
                        "key": "local_param_16022",
                        "name": "Дата и время задачи",
                        "value": "{{empty}}",
                        "date_only": false
                    }
                ],
                "status_update": null
            },
            "next": "sensei_481333"
        },
        "sensei_481333": {
            "type": "form",
            "config": {
                "title": "Когда перезвонить?",
                "fields": [
                    {
                        "key": "field_481333_0",
                        "label": "Дата и время задачи",
                        "field_type": "19",
                        "source_option_id": "local_params_16022",
                        "required": false,
                        "type": "datetime",
                        "storage": "context",
                        "context_key": "local_param_16022",
                        "entity_type": "702"
                    }
                ],
                "presentation": "standard"
            },
            "next": "sensei_481330"
        },
        "sensei_481331": {
            "type": "end",
            "config": {
                "result_code": "sensei_result_34955f7077b1",
                "result_name": "Сделка возвращена на доработку"
            }
        },
        "sensei_932449": {
            "type": "field",
            "config": {
                "fields": [
                    {
                        "field_name": "ОП Покупатели запущен",
                        "value": "{{empty}}",
                        "field_id": 1124031
                    },
                    {
                        "field_name": "S. Попыток дозвона",
                        "value": "{{empty}}",
                        "field_id": 1124233
                    }
                ],
                "local_parameters": [],
                "status_update": null
            },
            "next": "sensei_932447"
        },
        "sensei_932447": {
            "type": "status",
            "config": {
                "pipeline_name": "Покупатели ОРП",
                "status_name": "Получен лид"
            },
            "next": "sensei_932453"
        },
        "sensei_932453": {
            "type": "noop",
            "next": "sensei_932448"
        },
        "sensei_932448": {
            "type": "end",
            "config": {
                "result_code": "sensei_result_3451624c18c1",
                "result_name": "Сделка возвращена ОРП"
            }
        }
    },
    "start_conditions": [
        [
            {
                "operator": "process_not_started",
                "left": {
                    "source": "process_history",
                    "process_key": "",
                    "process_name": "Контроль отказов"
                },
                "right": {
                    "source": "literal",
                    "value": false
                }
            }
        ]
    ],
    "process_key": "buyers_rejection_control"
}